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Total Quality Management


cebeEnergy is committed to achieving the goals of total customer satisfaction, delivering superior products, solutions and services, and exceeding customer requirements. Recognizing that the marketplace is the driving force behind everything we do, cebeEnergy implements effective business processes that support value creation for our customers.

Based on ISO 9001 and ISO 14001 operations, total quality management strategy supports striving to continuously improve these processes by incorporating the knowledge and experience of our team. The simple objective is "Do the right things, right the first time, every time."


Total quality management strategy is the foundation for our quality activities, including:

  • Commitment by management and all employees
  • Meeting customer requirements
  • Focus on processes / improvement plans
  • Reducing development cycle times
  • Just in time/demand flow manufacturing
  • Improvement teams
  • Reducing product and service costs
  • Systems to facilitate improvement
  • Line management ownership
  • Employee involvement and empowerment
  • Recognition and celebration
  • Challenging quantified goals and benchmarking
  • Specific incorporation in strategic planning


TQM 250


Key principles

Management Commitment

• Plan (drive, direct)
• Do (deploy, support, participate)
• Check (review)
• Act (recognize, communicate, revise)

Employee Empowerment

• Training
• Suggestion scheme
• Measurement and recognition
• Excellence teams

Fact Based Decision Making

• SPC (statistical process control)
• The 7 statistical tools
• TOPS (team-oriented problem solving)

Continuous Improvement

• Systematic measurement and focus on CONQ
• Excellence teams
• Cross-functional process management
• Attain, maintain, improve standards

Customer Focus

• Supplier partnership
• Service relationship with internal customers
• Never compromise quality
• Customer driven standards

Find out reflecting TQM on our product quality that makes the difference !